Privacy Policy
Privacy policy for Diamond Pool Maintenance. Explains how we collect, use, store, and
protect your personal information.
Overview
Diamond Pool Maintenance (“we,” “our,” or “us”), located at 11701 Holderrieth Rd, Unit 210, Tomball, TX 77375, is committed to protecting the privacy of individuals who visit our website and engage with our services. This Privacy Policy describes how we collect, use, share, and safeguard your personal information.
By using our website at diamondpoolmaintenance.com or contacting us for pool services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide Directly
- Your name, email address, phone number, and service address
- Pool size, type, and service preferences
- Any message content or details you include in form submissions or emails
- Payment information when services are invoiced — we do not store payment card data on our systems
Information Collected Automatically
- IP address and general geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and referring URL
- Cookie identifiers used for analytics and functionality purposes
How We Use Your Information
- Respond to service inquiries and quote requests
- Schedule and manage pool service appointments
- Communicate service visit summaries, scheduling changes, and equipment concerns
- Send service-related email communications — you may opt out at any time
- Improve our website based on usage data and feedback
- Comply with applicable legal obligations
We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.
Third-Party Service Providers
We may share limited information with trusted third-party service providers who assist in operating our business. These include our website hosting provider, email delivery service, and analytics platform (currently Google Analytics). All third-party providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose beyond supporting our operations.
We may use certain third-party service providers and transmit information to them in serving your account. However, we remain committed to maintaining the confidentiality and security of your information.
Cookies and Tracking Technologies
- Essential cookies: Required for basic site functionality. Cannot be disabled.
- Analytics cookies: Used to understand how visitors interact with our site (Google Analytics). These are anonymized.
- Preference cookies: Used to remember your settings and preferences.
You may disable cookies through your browser settings. Disabling cookies may affect the functionality of certain website features. We do not use cookies for behavioral advertising or cross-site tracking.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data transmission via SSL/TLS encryption and access controls limiting who within our organization can access client information.
No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information, but we take our responsibility to protect it seriously.
Data Retention
We retain client personal information for a minimum of three years following the end of a service relationship, or as required by applicable law. Information submitted through our website contact form that does not result in a service engagement is retained for up to 12 months. You may request deletion of your information at any time by contacting us directly.
Your Rights and Choices
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information, subject to our legal retention obligations
- Opt out of marketing communications at any time by replying “unsubscribe” to any email or contacting us directly
To exercise any of these rights, contact us at diamondpoolmaintenance@outlook.com or 832-843-1198.
Children’s Privacy
Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently received information from a child, please contact us immediately and we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. Continued use of our website following the posting of changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
Contact Information
11701 Holderrieth Rd, Unit 210, Tomball, TX 77375
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